When Leadership Matters Vol 2 2025 New - Flipbook - Page 116
Robert Britten
decreased productivity, low morale, and high turnover
rates.
Leaders can use various conflict resolution techniques,
such as active listening, collaboration, compromise, and
mediation, to manage conflict constructively. Effective
conflict resolution requires a combination of emotional
intelligence, communication skills, and problem-solving
abilities. By being proactive in addressing conflicts and
creating a culture of open communication, leaders can
promote a more harmonious workplace where employees
feel heard and valued.
It is important to note that conflict resolution is not a
one-time event but rather an ongoing process. Leaders
should strive to create an environment where employees
feel comfortable discussing their concerns and ideas and
where differences are respected and celebrated. By
embracing conflict as an opportunity for growth and
learning, leaders can create a more cohesive and
productive team.
