When Leadership Matters Vol 2 2025 New - Flipbook - Page 86
Robert Britten
Developing emotional intelligence requires a
combination of self-reflection, practice, and honest
feedback. I encourage leaders to start by becoming more
aware of their own emotions and how those emotions
impact their behavior and decision-making. They are also
encouraged to work on building empathy and
understanding the emotions of others, as well as
developing their communication and conflict-resolution
skills. Overall, the development of emotional intelligence is
a crucial but often overlooked aspect of leadership
development that can have a significant impact on the
success of individuals and organizations alike.
Leaders with high emotional intelligence often build
strong relationships with their teams, inspire trust, and
foster a positive work environment because they see
people not as commodities but as human beings needing to
be acknowledged for who they are, as they are where they
are. They can recognize their own emotions, understand
the impact those emotions have on their decision-making,
and manage them in constructive ways. They are also able
to read and respond to the emotions of others, which
